Giá Thật

Help & operating procedures

The basic procedures for using the Giá Thật platform. Full text: Operating Regulation.

Contents

1 · Buyer procedure

  1. Search: type your need on the homepage (e.g. “SH 150 under 100M in Hanoi”) or browse by category — Vehicles, Property, Electronics, Beauty.
  2. View details: open a listing for the full description, specs, photos, location and market-price analysis.
  3. View seller information: each listing shows the seller type (individual / dealer / aggregated listing) and area.
  4. Contact directly: call, message on Zalo, or send a contact request via Giá Thật from the listing.
  5. Transaction outside the platform: inspection, negotiation, contract and payment happen directly between buyer and seller, outside the platform. Giá Thật does not process payment and is not a party to the transaction.

Giá Thật provides information, listings, price intelligence and seller-contact support. Buyer and seller contract directly outside the platform unless future transaction services are separately launched.

2 · Seller registration procedure

  1. Open Register and choose the account type: Individual or Business.
  2. Complete the form: individual (name, phone, email, permanent address, CCCD number, place & date of issue) or business (name, phone, email, office, ERC number, place & date of issue, representative).
  3. Confirm your email with a 6-digit code sent to your inbox to verify you own that address. Don't see it? Check spam/promotions or use the resend-code button.
  4. Set a username and password.
  5. The account enters Pending approval: administrators manually review details and documents (CCCD/ERC images are requested via the verified contact channel).
  6. Only after approval can the seller post listings.

3 · Listing procedure

  1. Log in and open Post a listing; pick a category (vehicles, property, electronics, beauty).
  2. Provide product info (title, price, location, description, images/video, category-specific specs), contact info (person, phone, Zalo, email) and purchase policies (purchase, payment, delivery, warranty).
  3. Submit for review: the listing stays Pending review until an administrator approves it under the Posting Rules.
  4. Approved listings go public; violating listings are rejected with a reason.

4 · Listing management

In Seller Center → Listings, sellers can: edit, stop sale (temporarily hide), resume, mark as sold, or delete a listing. Significant content edits may be re-moderated.

5 · GT Credits, packages & top-up

  1. GT Credits is Giá Thật's internal service unit (not cash, non-transferable, non-withdrawable) for listings, boosts and seller tools. One system: free monthly, purchased and bonus GT Credits in one balance; purchased and bonus GT Credits never expire.
  2. During launch (until 01/01/2027) every account receives 1,000,000 free GT Credits per month (refreshed on the 1st, no rollover) — no payment is collected. See Pricing for listing fees, weekly boosts and GT Credits packages.
  3. Once payments activate (bank transfer/VietQR first; Visa, Mastercard, ZaloPay, ShopeePay, MoMo/VNPay planned), sellers top up GT Credits with the Bronze · Silver · Gold · Diamond packages or an exact-shortfall top-up at GT Credits & top-up; published prices are VAT-inclusive and shown before payment; payments go only to the company-name account of CÔNG TY TNHH GIÁ THẬT; payment history, GT Credits history and invoices are in Seller Center → GT Credits wallet (e-invoices are issued and emailed once a provider is integrated).
  4. Your GT Credits balance and ledger are shown in Seller Center → GT Credits wallet.

6 · Priority display

Boosts are chosen on the Post-listing form in weekly blocks (7 / 14 / 21 / 28 days; vehicles 129,000 GT Credits/7 days; property, electronics, beauty 49,000 GT Credits/7 days; same weekly rate, no long-duration discount; the day the listing goes public is day 1). Vehicle and property listings run 30 days; renewal and auto-renew (default off) are managed in Seller Center → Boost & renewal. Once priority display is activated on the public site, boosted listings appear at the top of relevant results and in the “Featured” strip with a “Priority” label; no listing currently receives priority placement in public results. All display/ranking criteria are published at Listing display & ranking criteria.

7 · Moderation & platform administration (public summary)

8 · Contact & support