OPERATING REGULATIONS OF THE GIA THAT E-COMMERCE PLATFORM

I. GENERAL PRINCIPLES

The Gia That e-commerce platform (the “Gia That E-commerce Platform” or “Giathat.vn”) is owned by Gia That Company Limited (the “Company” or “Gia That”), a company duly established and lawfully operating in Vietnam.

1. Purpose

• Giathat.vn is an e-commerce platform that enables Buyers and Sellers to connect and transact safely and conveniently in a clear, user-friendly environment.
• Giathat.vn's mission is to become a trusted e-commerce platform in the marketplace and a commercial bridge between Sellers and Buyers with genuine needs.

2. Principles

• These Operating Regulations (the “Regulations”) set out mandatory rules applicable to all Users of Giathat.vn. Everyone participating in transactions on Giathat.vn is responsible for complying with these Regulations. The terms and conditions herein apply to all services publicly offered by the Company on the Giathat.vn website (the “Platform”).
• By choosing to use the Platform, a User is deemed to have agreed to be bound by the terms and conditions set out in these Regulations.
• The content of these Regulations must comply with the laws of Vietnam currently in force. Users participating on Giathat.vn must inform themselves of their legal responsibilities under applicable Vietnamese law and undertake to comply with these Regulations.
• Platform access address for Users: https://www.Giathat.vn/

II. GENERAL PROVISIONS

1. Domain name: The Gia That E-commerce Platform conducts business under the domain name Giathat.vn.

2. User: means an Individual or an Organization as defined below, and includes any person who browses and/or views the Platform, as well as any person who posts any advertisement or offers any product for sale on the Platform in accordance with applicable laws and Gia That's other regulations and policies.

3. Upon registering an account, a User is deemed a Member of Giathat.vn (a “Member”). The User understands that:

• A User may create a personal account for their own use.
• A User may post listings in accordance with the standards and undertakings for lawful Members published on the Platform.

4. The Company may amend these Regulations from time to time for reasons related to law or regulation, or to ensure the Platform operates properly and smoothly.

5. If a User continues to use the Platform and/or the services the Company provides on the Platform (the “Services”) after any amendment takes effect, the User will be deemed to have agreed to be bound by the amended Regulations. If a User does not agree with the amendments, the User must not continue to use the Platform and/or the Services.

6. Goods, products, and services involved in transactions must fully satisfy the requirements of relevant law and must not fall within categories of business or advertising prohibited by law.

7. The buying and selling of goods through Giathat.vn must be conducted openly and transparently, ensuring consumer rights are protected.

8. Users must protect their passwords and monitor the use of their accounts. Users understand and agree that they are responsible for all personal information relating to the use of their account, and are fully responsible for anyone they permit to access it.

9. Information that a User registers as a Member of Giathat.vn must be accurate and complete in accordance with the Company's requirements.

III. TRANSACTION PROCESS

1. Process for Buyers/Users

When wishing to purchase goods on Giathat, a Buyer should follow the steps below:

• Search for and review information on the products, services, and Sellers the Buyer is interested in;

• Review the pricing and support policy of the seller of the product or service the Buyer wishes to purchase. The Buyer may also refer to similar items from other Sellers on the Giathat platform to help decide on the purchase;
• Based on the information obtained from the Seller of the product or service, the Buyer contacts the Seller using the contact details posted in the listing to ask further questions, or meets the Seller in person to view and purchase the product or service;
• After communicating with the Seller, the Buyer may decide to place an order;
• The Buyer chooses the method of transaction (as agreed between the Buyer and the Seller);
• The Buyer receives the product or service;
• The Buyer raises questions or complaints with the Seller (if any).

2. Process for Sellers

a. Preparing listings (text and images)

• Listings to be posted must be divided into two parts, formatted as text and images.
• Text content should be typed in advance using a word-processing program (MS Word, OpenOffice).
• Image content should be formatted as JPG or BMP files, or may be photographs taken directly of the product being offered for sale.
• For new, unused Goods, the product information published on the Platform must include all mandatory content required to appear on the product label under Decree No. 111/2021/ND-CP on goods labelling.

b. Publishing content on the Giathat Platform

To publish a listing on the Giathat Platform, the following steps must be completed in order:

Step 1: Log in at Giathat.vn

Step 2: Post the listing:

• Click “Post a listing”, then enter the information relating to the product (a detailed product description, images, price, and the Seller's contact information) under the correct “Listing type” and “Category” that the Seller wishes to post.

• The administration team will review the content of the listing within 24 hours of the Seller posting it. Listings that do not comply with the posting rules will receive feedback by email to the Seller requesting revisions. Only once the Seller has revised the listing in accordance with the rules will the administration team allow it to appear on the Platform.

Managing and editing listings

• Sellers may manage and edit their listings on the Listing Management page on Giathat.vn by following these steps:

Step 1: The Seller logs in to Giathat.vn, then clicks the profile icon to go to the Listing Management page.

Step 2: Select the listing to view or edit by clicking on it and choosing the desired action.

c. Process for the online payment feature on the Platform

Using the listing-boost/advertising services offered by Giathat

• Giathat.vn sells listing-boost service packages to Sellers and charges fees in accordance with the price schedule published on Giathat.vn from time to time.
• Sellers register for the listing-boost service as follows:

Step 1: The Seller logs in to Giathat.vn and selects Listing Management.

Step 2: Select “Boost & Renew” for the listing to be boosted.

Step 3: Choose the service package that suits the Seller's needs.

Step 4: Choose a suitable payment method and complete payment.

IV. TRANSACTION CONDITIONS

A. CONDITIONS FOR OPERATING ON THE GIATHAT PLATFORM

1. Privacy Policy

a. Purpose and scope of information collection

Giathat may collect information necessary to provide and operate its services, including:

• Account information: full name, phone number, national ID number, tax code; date and place of issue, email, login credentials, and account verification information.
• Seller and listing information: other data generated from personal data in the course of transacting with us, such as transaction history, order information, and warranty history.
• For automobiles and motorbikes: images, descriptions, price, origin/provenance, seller information, and related documents (where required to be provided).
• For real estate: property type, location details (street/project name), area, number of bedrooms, ownership status, etc.
• For electronics: product type, technical specifications, and identifying details such as device name, brand, model, and origin.
• For beauty and cosmetic products: a description confirming full origin/provenance, product condition and expiry date; product images must be clear (label, packaging, brand).
• Transaction information, service-usage history, and exchanges between the User and Giathat or via the Platform's features.
• Technical information such as IP address, device type, browser, access times, log data, and information on how the User uses the Platform.
• Other information voluntarily provided by the User or lawfully collected in accordance with applicable law.

Giathat only collects information within the scope necessary for the purposes stated in this Policy and in accordance with applicable law on personal data protection.

b. Scope of use of information

• Creating, verifying, and managing User accounts.
• Posting, managing, and displaying listings as chosen by the poster.
• Helping Buyers search for, filter, and contact Sellers.
• Aggregating and analysing listing and pricing data to provide reference information, statistics, and price-comparison tools on Giathat.
• Detecting and preventing fake listings, fraud, abuse, or violations of the terms of use.
• Providing customer care and handling requests, feedback, and complaints.
• Fulfilling obligations required by law or lawful requests from competent state authorities.

c. Information retention period

Giathat retains information for as long as necessary to fulfil the purposes set out in this Policy, to maintain accounts, and to provide services to Users.

Once information is no longer necessary for its processing purpose, Giathat will delete, destroy, anonymise, or apply another appropriate measure as required by law, unless the law requires or permits continued retention.

Certain data may be retained for as long as necessary to resolve disputes and complaints, fulfil legal obligations, or protect the lawful rights and interests of Giathat and Users.

d. Organizations and individuals who may access information, within the scope necessary, include:

• Giathat's relevant HR, technical, customer-care, and administration personnel.
• Service providers who support Giathat in operating the Platform, such as data storage, technology infrastructure, security, notifications, and technical support providers, within the scope necessary and subject to appropriate confidentiality agreements.
• Competent state authorities, upon lawful request.
• Other Users, who may only access information that the poster has chosen to make public in the listing or has authorised Giathat to provide.

đ. Measures to secure Users' information and data

Giathat applies appropriate technical and administrative measures to protect personal data from unauthorised access, use, disclosure, alteration, loss, or processing.

Such measures may include access controls, staff authorisation, account protection, encryption or equivalent security measures for applicable data, system monitoring, backups, and infrastructure security controls.

Users are responsible for keeping their account, password, and verification codes secure and must not provide their login credentials to any other person. Giathat is not liable for damage arising solely from a User's own security failures.

If an incident affecting personal data is discovered, Giathat will address it and notify the affected data subject or the competent authority in accordance with applicable law.

e. Method and procedure for data subjects to view and edit personal data

Users may view and update their account information through the account-management feature on Giathat.vn.

For information that cannot be self-edited on the system, Users may send a request to Giathat via:

• Email: support@giathat.vn
• Address: Lot 33, Building A2, Thang Long Garden Project, No. 250 Minh Khai, Tuong Mai Ward, Hanoi, Vietnam
• Hotline: +84 819 891 899

Giathat will receive the request, verify identity, and process it within the scope permitted by law.

g. Method and procedure for receiving requests to erase, destroy, or restrict the processing of data

Users have the right to request the erasure, destruction, or restriction of processing of their personal data in accordance with applicable law.

Requests should be sent via email or Giathat's official support channels and must state the account-identifying information, the content of the request, and any information needed for Giathat to verify the requester.

After verification, Giathat will review and carry out the request within the scope permitted by law.

Erasure or restriction of data processing may affect the User's ability to use certain account features. Giathat may continue to retain part of the data where required or permitted by law.

h. Method and procedure for receiving and resolving complaints and feedback

Any request, feedback, or complaint relating to the security and processing of personal data may be sent to:

• Data Protection Department – Giathat.vn
• Email: support@giathat.vn
• Address: Lot 33, Building A2, Thang Long Garden Project, No. 250 Minh Khai, Tuong Mai Ward, Hanoi, Vietnam
• Hotline: +84 819 891 899

Giathat will receive and verify the content and coordinate with relevant departments to resolve it. The requester may be asked to provide information necessary to verify their identity and the content of the complaint.

Giathat will respond and resolve the matter within a period appropriate to the nature of the case and in accordance with applicable law.

2. Rights and obligations of the parties

2.1. Rights and obligations of the operator of Giathat.vn

• Issue, publish, and organise the implementation of operating conditions and transaction conditions;
• Develop and publish service standards and the process for participating in activities on the Platform;
• Collect service fees in accordance with the published pricing policy;
• Ensure the Platform operates safely and stably;
• Prescribe the circumstances in which User accounts may be suspended, terminated, or restricted;
• Apply measures necessary to safeguard consumers' personal information;
• Receive and resolve requests, feedback, and complaints from Users;
• Monitor and prevent violations of the law; cooperate with and provide information and data to competent state authorities upon request.

2.2. Rights and obligations of Sellers on Giathat.vn

• The right to register, maintain, suspend, or terminate listing activity;
• The right to use the Platform's technical infrastructure and support tools; to access relevant data; and to have requests, feedback, and complaints resolved;
• The obligation to provide accurate and complete information; to ensure the quality of goods; to fully perform delivery, warranty, exchange/return, and refund obligations; and not to use the Platform for business lines prohibited from investment and business, counterfeit goods, goods infringing intellectual property rights, or other violations of law;
• The obligation to fulfil financial obligations to the State; to protect Buyers' data; to protect consumers' information; and to cooperate with the platform operator and competent state authorities in handling violations of the law.

2.3. Rights and obligations of Buyers on the Giathat.vn Platform

• The right to have their consumer interests protected; to be provided with full and accurate information about goods, services, and Sellers;
• The right to choose goods, services, payment methods, and delivery methods; to have their personal data protected; and to have feedback, requests, and complaints resolved in accordance with the Regulations;
• The obligation to provide necessary and accurate information; to pay in full and on time;
• The obligation to comply with applicable law and the Platform's operating and transaction conditions; and not to use the Platform to commit any violation of law.

3. Method for receiving and resolving feedback, requests, and complaints

a. Receiving method

Users may send feedback, requests, or complaints via:

• Online: submit a request via the “Contact/Complaint” feature on Giathat.vn or by email at support@giathat.vn.
• Phone: +84 819 891 899, during business hours.

The request should include the User's full name, contact details, a description of the matter, the resolution sought, and any related documents or evidence (if available).

b. Receiving and processing sequence

Step 1 – Receipt: Giathat logs the request and confirms receipt.

Step 2 – Review: Giathat verifies the information, account, listing, data, or related documents, and may ask the sender to provide additional information as necessary.

Step 3 – Resolution: Giathat assesses the matter and applies appropriate measures such as correcting incorrect information, removing or temporarily hiding a non-compliant listing, requiring the poster to provide an explanation, adjusting the displayed data, or clarifying its source.

Step 4 – Response: Giathat notifies the sender of the outcome, the reasons, and the resolution measures via email, account, or another suitable contact method.

For disputes regarding the quality, condition, ownership, or actual sale of a product, Giathat may help provide information within the scope of its own management but does not replace the dispute-resolution mechanism between Buyer and Seller.

c. Response and resolution timeframes

Giathat aims to provide an initial response within 02 working days of receiving a valid request. Estimated timeframes:

• Incorrect account or listing information, or display errors: up to 03 working days.
• Feedback about non-compliant listings, inaccurate information, or signs of fraud: up to 07 working days; where verification with a related party is required, this may take longer, and Giathat will notify the sender.
• Requests relating to personal data: handled within the timeframe and procedure prescribed by the law on personal data protection.
• Complex cases involving multiple parties or requiring verification of the data source: Giathat will notify the sender of a separate expected timeframe.

d. Support measures and tools for resolution

• Checking the account, listing, and related data history;
• Cross-checking vehicle product information and prices posted or aggregated from various sources;
• Requiring the poster to provide supporting documents or an explanation;
• Temporarily hiding, editing, or removing listings showing signs of violation, in accordance with Giathat's rules;
• Correcting, updating, or amending data where an error is identified;
• Keeping resolution records to support review, dispute resolution, and legal compliance;

4. Pricing Policy

General provisions

Pricing rules are set by Giathat to ensure safety and effectiveness for both Sellers and Buyers.

Giathat reserves the right to reject products with unreasonable prices.

The selling price of all products and services listed on the Platform must be quoted in Vietnamese Dong.

Pricing policy for goods and services provided by Sellers

• For goods or services offered publicly, the price listed on Giathat.vn must be the final price, inclusive of all taxes relating to the purchase of the goods or service.
• For other costs that may arise, such as shipping charges, installation fees, or other surcharges (if any), the Seller must clearly state in the listing whether the quoted price includes or excludes these costs.
• Transparency of the components that make up the price is mandatory, to protect Buyers' interests and to serve as a basis for negotiation and transactions between the parties.

Cost of using the service for Sellers

The Giathat Platform charges service fees, with details of the fee schedule, the method of calculating each type of service fee, and the time of application. The current fee policy is as follows:

Listing fee schedule

The current listing fee schedule, payable in VND, is set for each listing category as follows:

Pricing method and management rules

• The standard fees above are expected to apply automatically once the Platform's official launch phase ends. Once fees begin to be charged, valid listings will still be subject to the Platform's content-review process.
• Current phase: to support posters, Giathat is currently applying a complete fee waiver for the categories listed above until the end of 1 January 2027. After the launch phase ends, fees will be charged according to the projected price schedule in Section 3.1.
• Rule on fee-schedule changes: if there is any change to the price schedule, the method of calculation, or the official effective date, Giathat will publish the change at least 20 days before it takes effect.

5. Delivery, Return, Exchange, and Refund Policy

Because Giathat.vn is a website that allows Sellers to post information relating to products, the Company does not maintain a delivery, return/exchange, or refund policy for products. Transactions are conducted entirely based on negotiation between the Seller and the Buyer, through means such as signing a contract, bank transfer, or telephone,…

When entering into a transaction, the Poster and the Buyer agree between themselves on the policy for delivery, exchange/return, and refunds.

Delivery rules

Giathat.vn does not provide logistics, shipping, or warehousing services. The Giathat Platform requires that, when transacting with a Buyer, the Seller discuss the following basic matters:

• Delivery method and carrier: clear information on the supported delivery methods (direct handover, postal service, or an independent shipping provider).
• Estimated delivery time: a commitment on the expected time from when the transaction is agreed to when the Buyer receives the goods.
• Geographic limits: the specific area within which delivery is supported (if restricted).
• Responsibility for providing documentation: clearly defining the responsibility of the Seller or a third-party logistics provider to supply order-tracking information and related documents (invoices, delivery notes, bills of lading) to the Buyer.
• Goods-inspection policy: a clear agreement on the Buyer's right to jointly inspect the goods before accepting delivery and making payment.

Return, exchange, and refund rules

Giathat.vn does not participate in collecting payments on behalf of the parties or in managing either party's cash flow. Before completing a transaction, the Seller and the Buyer are responsible for discussing and agreeing on the return/exchange, refund, and payment-method policy applicable to the transaction. At a minimum, this should cover:

• Conditions for exchange and refund: detailed rules on the circumstances giving rise to the Buyer's right to a return (defective product, mismatched description, damage in transit) and the standards for goods being returned (product condition, tags, packaging).
• Request timeframe: a clear window of time within which the Buyer may submit a complaint, return, or refund request from the time of successful receipt of the goods.
• Receiving and processing procedure: the steps involved, the contact channel for receiving requests (hotline, email), and the Seller's timeframe for responding to and resolving the Buyer's request.
• Method of exchange and refund: clearly specifying the return mechanism (exchange for an equivalent product, cash refund, or bank transfer) and the time to complete the refund obligation.
• Cost of returns: a transparent allocation, between Seller and Buyer, of responsibility for costs arising during a return (return shipping fees, wear-and-tear charges, if any).

6. Rules on Controlling and Reviewing Information on the Giathat Platform

The Giathat Platform controls and reviews the information posted to ensure it is accurate, complete, transparent, and compliant with the law, specifically:

• Checking seller information: reviewing registration information, contact details, documents, and other necessary information before allowing a seller to operate.
• Reviewing listing content: checking the name, images, description, price, origin/provenance, and other product-related information before or during posting.
• Controlling non-compliant content: detecting and handling false or misleading information, prohibited goods or services, content infringing intellectual property rights, or other violations of the law.
• Periodic review: conducting regular checks and ad hoc reviews where there are signs of a violation or where feedback or a complaint has been received from a User.
• Receiving and handling reports: maintaining a mechanism for Users to report non-compliant information; verifying and applying appropriate handling measures.
• Handling measures: requiring the seller to correct or supplement information, hiding or removing non-compliant content, and suspending or terminating an account depending on the severity of the violation.
• Record-keeping and monitoring: recording information, the time of review, the outcome of processing, and related changes to support management and inspection as needed.
• Data protection: the control and review process must ensure information security and protect the personal data of sellers and buyers in accordance with applicable regulations.

7. Plan for Receiving Back and Handling Goods Provided by a Seller Where a Listing Does Not Match What Was Advertised, Published, Listed, Promoted, Presented, Agreed, or Committed on the Platform

Giathat's operating principle: priority is given to protecting Buyers' lawful interests, ensuring that handling is open, transparent, evidence-based, and carried out within the applicable timeframe; Sellers are, at the same time, required to take responsibility for the accuracy and truthfulness of the information on the goods or services they provide on the Platform.

The Platform has a plan for receiving back and handling goods where the goods provided by a Seller do not match the information posted, published, listed, advertised, presented, or committed to the Buyer, specifically:

Step 1 – Receiving the request: the Buyer submits an exchange/return, refund, or complaint request through the Platform's support system, together with order information and related evidence (images, video, description of the condition of the goods).

Step 2 – Verification: the Platform receives and checks the complaint, compares the posted product content with the actual goods, and asks the Seller to explain or provide any information required.

Step 3 – Receiving back the goods: if it is determined that the goods do not match the committed content, the Seller is responsible for receiving the goods back in accordance with the rules. Return shipping is carried out as agreed between the parties; the cost of processing/return is borne by the responsible party in accordance with the applicable policy and rules.

Step 4 – Exchange or refund: depending on the case, the Buyer is either provided with a product that matches the description or is refunded the amount paid and any related amounts, in accordance with the Platform's policy and the agreement between the parties.

Step 5 – Handling a non-compliant Seller (if applicable): requiring the Seller to correct inaccurate information; for serious or repeated violations, the Platform may hide/remove the product, restrict, or temporarily suspend the account, and apply other handling measures under the Operating Regulations.

Step 6 – Record-keeping: keeping records of the complaint, verification results, and the exchange/return and refund process to support reconciliation, dispute resolution, and inspection when needed.

Step 7 – Notifying the outcome: notifying the Buyer and the Seller of the outcome of the handling, the exchange/return or refund plan, and the time for implementation.

B. ALLOCATION OF RIGHTS AND RESPONSIBILITIES BETWEEN THE PLATFORM OPERATOR AND PARTIES USING SERVICES ON THE PLATFORM

1. Rights and responsibilities of the operator of the Giathat Platform

a) Carry out electronic verification of a Seller's identity in accordance with applicable law:

For an individual: full name; date of birth; personal identification number;

For an organization: name of the organization; head-office address; the organization's identification number; and the full name, date of birth, and personal identification number of its legal representative;

b) Review the content of goods information created by a Seller before allowing it to be displayed on the Platform, ensuring the information does not fall within business lines prohibited from investment and business, goods or services currently suspended from circulation as announced by a competent state authority, or keywords required to be updated at the request of a competent state authority;

c) Ensure that information and data on goods and services posted from a Seller's account remain accessible for at least 01 year from the date of posting.

d) Receive back goods where the goods provided by a Seller do not match the content notified, published, listed, advertised, presented, agreed, or committed to on the Platform, and carry out exchange/return and refunds under the policy published on the Platform, in accordance with applicable rules;

e) Fully disclose information about the recall of defective goods on the Platform as soon as it is received from a Seller or a competent state authority, for 10 consecutive days in an easily visible location; publish the contact information of the point of contact for receiving back the goods; and notify the Buyer of that product directly on the Platform through the Buyer's account or another appropriate contact channel the Buyer has registered on the Platform;

f) Provide information necessary to support parties involved in transactions on the Platform, in accordance with the published method for receiving and resolving feedback, requests, and complaints; and provide information to competent state authorities on conduct showing signs of a violation of law, or actual violations of law, through the designated contact point and through the E-commerce Activity Management System within 24 hours of receiving the request, to support inspection, examination, and handling of violations;

g) Provide a tool enabling Sellers to access their account to download data on the goods and services posted within 01 year of posting, and data on contracts entered into within 03 years of contract formation, except where the Seller has voluntarily deleted their account. Where a Seller's account is suspended or terminated, the platform operator will ensure the Seller can access the account or another method to download data on contracts entered into prior to that event, for at least 03 years from the time the account was suspended or terminated;

h) Suspend or terminate a Seller's account within 24 hours of receiving a request from a competent state authority.

i) Maintain an online system for receiving and resolving feedback, requests, and complaints on the Platform, with a clear, published process and an interface that is easy to access and user-friendly, allowing Users to submit feedback, requests, complaints, and preliminary evidence, and to track the progress of resolution;

2. Rights and responsibilities of Sellers on the Platform

a) The right to create listings introducing products on the Giathat Platform in accordance with the Regulations;

b) Provide the platform operator with the information required to verify the Seller's identity, as requested;

c) Publicly disclose information on the quality of products and goods on the Platform in accordance with the law on product and goods quality, and the mandatory information required to appear on goods labels under the law on goods labelling, except for information of a specific nature that must appear on the label, such as the date of manufacture, expiry date, production batch number, chassis number, or engine number;

d) Provide information on e-commerce activities upon the request of a competent state authority.

đ) Provide the platform operator with full documentation demonstrating compliance with the conditions for conditional business lines before conducting the sale of goods or provision of services on the Platform, where applicable;

e) Where a defect is discovered in accordance with the law on consumer protection, the Seller must provide information on the defective goods to the platform operator for publication on the Platform, and must carry out the recall and handling of the defective goods and compensate for damage in accordance with the law on consumer protection and other relevant law.

3. Rights and responsibilities of Buyers on the Platform

• a) Search for and refer to information on products the Buyer is interested in on the Platform.
• b) Refer to pricing information and the support policy of the seller of the product the Buyer wishes to purchase (the Buyer may also refer to similar items from other Sellers on the Giathat Platform to help decide on the purchase);
• c) Based on information obtained from the Seller of the product or service, contact the shop owner through the contact information on the shop to ask further questions, or meet in person to view and purchase the product or service;
• d) Have the right to submit feedback to Giathat during the course of its operations. Feedback may be sent directly by letter, fax, email, or phone call to the Platform.
• e) The Buyer has the right to lodge a complaint or claim against a Seller where the Seller refuses a warranty claim in a manner inconsistent with the published warranty policy.
• f) Is responsible for providing the necessary information about themselves to ensure the order is completed honestly and accurately, including: transaction name, address, chosen payment method, and contact phone number.
• g) A Member is solely responsible for the security and safekeeping of, and for all service-usage activity conducted under, their own username, password, and mailbox.
• h) A Member is responsible for promptly notifying the Giathat Platform of any unauthorized use, abuse, or breach of the security of their username and password, so the two parties may cooperate in resolving it.
• i) A Buyer is responsible for providing transaction, goods, and other information to the Giathat Platform during the resolution of a dispute arising between the Buyer and the Seller through the Platform, in accordance with the Platform's applicable regulations, policies, and rules.
• j) A Seller is responsible for compensating a Buyer for damage if it can be shown that the fault lies with the Seller.
• i) A Member undertakes and agrees not to use the services of the Giathat Platform for any unlawful, unreasonable, fraudulent, or threatening purpose, for unlawfully probing for information, for sabotage, or for creating and spreading viruses that damage the system, configuration, or transmission of information of the Giathat Platform, nor to use the service for speculation, market manipulation, creating fake orders or offers, including for the purpose of gauging market demand. Where a violation occurs, the Member must be responsible for their conduct before the law and under Giathat's policies, rules, and guidance.
• k) A Member undertakes not to alter, edit, copy, disseminate, distribute, provide, or create tools similar to the services provided by the Giathat Platform for any third party without Giathat's consent under these Regulations.
• l) A Member must not act in any way that damages the reputation of the Giathat Platform, including by causing disunity among Members through the use of a second registered username or a third party, or by disseminating information detrimental to the reputation of the Giathat Platform, or causing damage to the legitimate rights and interests of Giathat, its staff, and its partners.