1. Scope and subjects of application
1.1. This Policy stipulates the basic principles of goods delivery, return and refund for transactions established through information posted on the Giathat.vn e-commerce floor (hereinafter referred to as "Giathat.vn" or "Floor").
1.2. Due to the peculiarity Giathat.vn being a website that allows the Seller to post information related to products, the Company does not have a policy of delivery, return and refund for products. The transaction is completely based on negotiations between the Seller and the Buyer through forms such as: Signing a contract, transferring, calling,...
1.3. When participating in a transaction, the Poster and the Buyer shall agree on the policy of delivery and receipt of goods, return of goods and refund.
2. Delivery Regulations
Giathat.vn does not provide logistics, transportation or warehousing services. The Giathat platform requires the Seller when conducting transactions with the Buyer to discuss the following basic contents:
Shipping methods and units: Clear information about supported delivery methods (direct delivery, postal delivery, or through independent shipping providers).
Estimated Delivery Term: A commitment of the expected time period from the establishment of the transaction to the receipt of the goods by the Buyer.
Geographical limits: Specify the scope of space to support freight forwarding (if there are restrictions).
Responsibility to provide documents: Clearly stipulate the responsibility of the Seller or the third-party logistics service provider in providing order itinerary information and related documents (invoices, delivery notes, bills of lading) to the Buyer.
Inspection Policy: Explicit agreement on the Buyer's right to co-inspect the goods prior to receipt and payment.
3. Regulations on returns and refunds
Giathat.vn do not participate in the collection process or manage the cash flow of the parties. Before making a transaction, the Seller and the Buyer are responsible for communicating and agreeing on the return policy, refund and payment method applicable to the transaction. These contents must at a minimum include:
Conditions for return and refund: Detail the cases in which the Buyer's right of return arises (defective products, misdescriptions, shipping damage) and standards for returned goods (product condition, labels, packaging).
Request Deadline: Specify the valid period within which the Buyer is entitled to submit a claim, return or refund request from the time of successful receipt of the goods.
Process of receiving and processing: Clearly state the steps to be taken, the communication channel to receive the request (hotline, email) and the deadline for the Seller's response and settlement of the request from the Buyer.
Return and refund methods: Specify the refund mechanism (equivalent product exchange, cash refund, or bank transfer) and the time to complete the refund obligation.
Return costs: Clearly delineate the responsibility for fees incurred during the return process (return shipping fees, wear and tear fees if any) between the Seller and the Buyer.
4. Responsibilities of the parties in the course of implementation
4.1. Seller's Responsibilities:
Actively discuss, clarify and come to an agreement with the Buyer on all delivery, return and refund policies before the two parties establish the transaction.
Obliged to strictly fulfill the commitments on delivery, return, and refund agreed with the Buyer.
Directly receive and resolve all complaints of the Buyer arising from the process of transactions, transportation and quality of goods.
4.2. Buyer's Responsibilities:
Proactively ask the Seller to clarify the terms of delivery, return and refund before deciding to purchase or pay.
Coordinate with the Seller in the process of receiving the goods and comply with the regulations on goods inspection, the time limit for complaints has been agreed upon by both parties.
4.3. Responsibilities of Giathat.vn:
Giathat will be responsible for providing information to the Buyer or Seller when there is a dispute during the transaction if any conflict arises after delivery, return and refund.
The Exchange reserves the right to apply technical measures (suspension, account locking, removal of postings) against the Seller if it receives authentic evidence of fraud or deliberate failure to comply with the committed agreements, causing damage to the Buyer.